Frequently Asked Questions
Everything you need to know about the world's most comfortable underwear.
What makes the MyPakage Pouch Technology™ different?
Our patented MyPakage Pouch Technology™ features a 3D pouch that lifts and supports your package, eliminating the need for shifting or adjusting while preventing any skin-on-skin contact.
How do I find the right size?
We recommend referring to our comprehensive size guide located on each product page. Our underwear is designed to fit true to size, but if you are between sizes, we suggest sizing up for a more relaxed fit.
What is your return policy?
We offer a 100% Satisfaction Guarantee on your first pair of BN3TH underwear. If you aren't happy with your first pair, you can return them within 30 days for a full refund or exchange. For all other items, they must be unworn and in original packaging.
How should I care for my BN3TH products?
To ensure longevity, machine wash your items on a cold, gentle cycle with like colors. Avoid bleach and fabric softeners. For best results, tumble dry on low heat or hang to dry.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to local duties and taxes.
What materials do you use in your products?
We prioritize comfort and sustainability by using high-quality materials like Tencel™ Modal, which is breathable, shrink-resistant, and eco-friendly, as well as recycled polyesters for our performance lines.